At Maison Living, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a straightforward returns process, along with full manufacturer warranty support for defective products.
30-Day Return Policy (Non-Faulty Goods)
- You may request a return within 30 days of delivery if you are not satisfied with your purchase.
- Items must be unused, undamaged, and returned in their original packaging, including all accessories and documentation.
- All returns must include the original delivery slip or proof of purchase.
- Return shipping is free, and will be arranged and covered by Maison Living.
- Refunds will be processed via EFT or as a reversal through Yoco / Ozow, once the returned item has been received and inspected.
Defective Goods & Warranty
- All defective products are covered under the manufacturer’s warranty.
- In some cases, items may be referred to the manufacturer or their authorised service agents for inspection and assessment.
- Based on the outcome, the product will be repaired, replaced, or refunded in line with applicable consumer protection laws.
- Maison Living will cover all return shipping costs related to defective items.
Return Procedure
To initiate a return or exchange:
- Email us at info@maisonliving.co.za with:
- Your order number
- Product details
- Reason for return
- Our team will review your request and provide return instructions.
- Once your return is received and processed, we will issue your refund or exchange, and send confirmation via email.
Important Notes
- Original shipping fees are non-refundable, unless the return is due to a defective product or an error on our part.
- Before logging a warranty claim, please ensure that basic checks have been completed (e.g., plugs, fuses, batteries, and correct installation).
- Maison Living acts as a reseller of products sourced from trusted suppliers. For detailed usage guidance or troubleshooting, we recommend consulting the product manual or the manufacturer’s support services.
Need Assistance?
If you have any questions or need help with a return or exchange, our team is here to assist:
Email: info@maisonliving.co.za
Phone: +27 72 102 8629
Maison Living — Quality you can trust, service you can rely on.