At Maison Living, we are committed to processing refunds in a fair, transparent, and efficient manner. This policy outlines how refunds are handled and what you can expect throughout the process.
Refund Method
- All approved refunds will be processed via a reversal of funds through our secure payment partners.
- Refunds will be issued to the original payment method used at the time of purchase, unless otherwise agreed.
- In certain cases, Maison Living may request your banking details to facilitate an EFT refund securely and accurately.
Processing Time
- Refunds are initiated promptly once the original payment has been successfully received and cleared in our account, and the return has been approved.
- Once processed, funds may take up to 7 business days to reflect in your account.
- Please note that processing times may vary depending on your bank or payment provider and are outside of Maison Living’s control.
Proof of Refund
- A confirmation of refund or proof of payment reversal will be sent to your email address once the transaction has been successfully processed.
- This serves as your official record of the refund.
Refund Eligibility
- Refunds are subject to our Returns & Exchanges Policy.
- Items must be returned unused, in their original condition, and in the original packaging, including all accessories and documentation.
- Returns must be initiated within the specified return period.
- Products found to be defective are covered under the manufacturer’s warranty and may be repaired, replaced, or refunded in accordance with applicable consumer protection laws.
Important Notes
- Refunds will only be processed once returned items have been received and inspected.
- Maison Living reserves the right to decline a refund if the returned item does not meet our return conditions.
- Delivery or collection fees may be non-refundable unless the return is due to an error on our part or a verified defect.
Need Assistance?
If you have any questions or require assistance with a refund, our support team is here to help:
Email: info@maisonliving.co.za
Phone: +27 72 102 8629
Maison Living — Reliable service you can trust.