Who we are
Maison Living operates the website at maisonliving.co.za. We specialize in the nationwide distribution of home appliances and furniture.
For any privacy-related queries, you may contact us at:
Email: info@maisonliving.co.za
Phone: +27 72 102 8629
Personal Information We Collect
We may collect and process the following categories of personal information:
- Identity & Contact Information: Full name, email address, phone number, billing and delivery addresses
- Order Information: Products purchased, order numbers, transaction details, and delivery preferences
- Payment Information: Payments are processed securely via trusted third-party providers (e.g., Yoco, Ozow). We do not store full card or banking details
- Technical Information: IP address, browser type, device information, and website usage data (including cookies)
- Communications: Customer support queries, feedback, returns, and warranty-related correspondence
How We Use Your Information (POPIA Purposes)
We process your personal information for the following purposes:
- To process, fulfil, and deliver your orders, including returns and refunds
- To communicate with you regarding orders, enquiries, and customer support
- To maintain the security of our website and prevent fraud or misuse
- To comply with legal and regulatory obligations
- With your consent, to send marketing communications and promotional offers
- To improve our website functionality, user experience, and product offerings
Lawful Grounds for Processing
We rely on the following lawful bases under POPIA:
- Contractual necessity: To fulfil orders and provide requested services
- Legal obligation: To comply with tax, accounting, and consumer protection laws
- Legitimate interests: For fraud prevention, service improvement, and operational efficiency
- Consent: For direct marketing and certain non-essential cookies
Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website performance. You can manage or disable cookies through your browser settings; however, certain features of the site may not function properly without them.
Sharing of Personal Information
We only share personal information with trusted third-party service providers where necessary, including:
- Payment processors
- Courier and logistics partners
- IT, hosting, and website service providers
- Analytics and performance tools
All third parties are contractually obligated to protect your information and process it in accordance with applicable data protection laws. We do not sell or rent your personal information to any third parties.
International Data Transfers
In some cases, your personal information may be processed by service providers located outside South Africa. Where this occurs, we take reasonable steps to ensure that such transfers comply with POPIA and that your information is afforded an adequate level of protection.
Data Security & Retention
We implement appropriate technical and organisational safeguards to protect your personal information against loss, unauthorised access, or misuse.
Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations.
Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of your information
- Request deletion of your information, where legally permissible
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at info@maisonliving.co.za.
Direct Marketing
We will only send marketing communications where you have provided consent or where permitted by law. You may opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. Maison Living is not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Email: info@maisonliving.co.za
Phone: +27 72 102 8629
Maison Living — Committed to protecting your privacy.